It is already known that customer service is one of the key factors that makes customer keep coming back. Great products are valued but five star customer service is also critical. Running a business means you need to pay extra attention to what your customers need. It is not only about what product hey need but how you deliver it.
Quality customer service to boost your business
It is often that we receive quality service in a five star hotel or restaurants. The employees work in particular protocol to ensure customers come first. However, even small business can implement quality customer service and make it as basic. Here are how you can deliver high quality customer service and boost your business:
Find something that can be used to customize to your customers need. You don’t have to ask directly what your they need. If you are attentive and listen to them enough, you can predict what they might need the most. Even if it’s something simple, it might be meaningful for your customers. It doesn’t have to be something costly.
It is highly possible that you receive a returning customer in your business place. It is something you should not take for granted, in fact, do something that can make them feel special. When you are aware of a customer returning and buy your product or service, make sure to show that you remember them. Use your previous knowledge on them to make more interesting interaction every time they return. If your customers previously brought their cat, you can ask about the cat for a small talk.
If you find your customer return after a very long time, show them how they are being missed. When you acknowledge their absence, they will feel appreciated even more.
It is important to not talk about other customers or complaint about other customers in front of a customer you are currently served. In fact, don’t bring a story about how you suffer all day because of your work or other customers. It will be a mood breaker. Focus on your current customer and make the time of you together as valuable as possible.
Always try to see from the perspective of your customer when you serve them. You might have handled the same case hundred times before and got tired of it. However, your customers don’t know that. Therefore, you still have to keep your attitude fresh. You can see the example of how flight attendants give instructions of the safety measure before the flight. Most of them always look fresh and cheery like it is their first time doing so.
Be genuine when serving your customers. It might be hard to stay so after handling difficult customers. However, remember that when you serve them well and help them solve their problem or fill their need, there is an immeasurable satisfaction within yourself. That is your energy booster. Quality customer service is also a long-term investment for your business.