You customer’s satisfaction is everything. You need to consider many factors that can make your customers happy or disappointed with your service. It is quite often for customers to complain about the delivery service. Even if it is not your fault that your customers receive their package late, your brand will still be affected. It is possible for your customer to stop buying from you after experiencing bad delivery service. Hence, it is important to choose the best shipping company for you. Hence, you can provide seamless delivery experience for all your customers.
What to consider when choosing shipping company?
When it comes to deliver service, giant brands usually have more resource because they usually partner up with big shipping companies who provide best deliver. It is often for small business to struggle with delivery because it comes with expensive price.
Choosing the right courier can be tricky but once you find the right one, it pays off. Providing best shipping experience will not only help in increasing your checkout conversion but also trust and loyalty in your brand.
Location and Delivery Matters
When it comes to your customers, find out more about their location and their willingness to pay for delivery. The urgency of your customer’s need to use your products can be taken into consideration as well. Also, your products characteristics should be considered such as their size, fragility, weight, dimensions, etc. By knowing your products in detail, you will be able to determine the price better.
Find Delivery Options
It is also important to find out about delivery services and options your competitions provide to their customers. This way, you will see what’s truly working and what’s not. Then, you will know what to do to be better that your competition in the matter of delivery.
Test Delivery Speeds
Speed is important factor to consider. It is in fact the selling point of delivery service. Most of customers prefer same-day delivery. Sometimes, they are even willing to pay extra to have their packaged delivered on the same day. It is best to give more options when it comes to deliver services. You can offer your customers free-shipping when they are not in a hurry. Also, provide premium shipping option in which your customer can get super fast delivery by paying more.
Think about Local Courier
Consider local courier if your deliver is in small range. Local couriers know the area better so they can operate more efficiently. They also usually offer cheaper options since they operate locally. If your delivery range is large, consider trusted international shipping company with good reputation.
Think about Delivery Cost
Cost is also something you need to consider when it comes to choosing shipping company. Try not to rely too much on cheap price because it doesn’t always provide the best delivery. Find shipping company who offer price that works for you and your customers but still give you high-quality delivery. Also, choose shipping company who deliver excellent customer service both for you and your customer. This type of company is more trusted and good for long-term partnering.