Customer’s retention is one big part of vacation rental industry and, as owner of luxury villas in Bali, you surely want your guests to keep coming back to your vacation house. The relationship does not have to cease just because the guest stay is ended. Encourage repeat guests since it benefits both parties. As an owner, you get to host guests you already know and trust. Meanwhile, guests get to stay at a place where they know they’ll have a good time.
Why Returning Guest is Important for Your Bali Villas
While all guests are important to the hotel industry, the benefits of recurring business cannot be overlooked. One of the most significant aspects of a hotel’s success is customer loyalty. Obviously, acquiring new clients is crucial for generating repeat business, but maintaining existing customers is where the real money is made. And it’s not just the hotel business that understands that client retention is the key to success.
Make Your Bali Luxury Villas Feels Homey
You want your guests to feel at ease, but you also want it to be even better than being in their own home. Fill your Bali luxury villas with tiny extras that major chain hotels can’t or won’t conceive of! Consider things like improved coffee makers and other small appliances. Provide daily equipment they’ll need to prepare their favorite show-stopper dish. Have it ready when they think of anything they wish they would’ve brought from home. Your guests will remember that you took the effort to make their stay as smooth and delightful as possible. This way, they will want to return next year since the experience was so good.
Always Make Yourself Available
To keep your customers happy, be ready for contact at all times. Ensure that a staff member is available to assist them whenever they want to make a reservation, change the details of their trip, question about your services, availability, costs, or just get a firsthand description, regardless of the hour or time zone.
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Keep Your Visitors Up to Date
Effective and well-understood communication is the fundamental to a good relationship between any two people. With this in mind, keep your guests up to date on all they need to know about their stay, the villa, the surrounding locations, the personnel, the activities available, and so on.
Keep Your Luxury Villas Bali in Great Shape
Every owner, staff member, and agent is proud of the Bali luxury villas that they work from. Ensure that your live-in crew of housekeepers, landscapers, and handymen maintain the villa on a regular basis and inspect for signs of damage or concerns that need to be addressed. Do not wait for the harm to accumulate before addressing it.
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Make Guests Feel Important
Everyone wants to feel important. One way to do so is to pay attention to your vacation rental guests and their tales. Make them feel as if your property is completely for their benefit. Go the extra mile for your guests to personalize their encounter as much as possible. When guests arrive at your property, they should be greeted properly. Give them personalized welcome note that includes instructions on everything they need to know about their stay. Consider providing complimentary items like snacks or wine, robes and slippers, and free Wi-Fi. You could also include local artisan products like soaps and lotions in the welcome basket.
Give the Right Amount of Care
All of your guests require attention, but only the appropriate quantity should be given. Remember that these people are on vacation and require calm, pleasant time, as well as solitude. Allow them to enjoy themselves and offer aid only when requested.