Incorporating Mobile Technology Into Your Interactions With Customers

Incorporating Mobile Technology Into Your Interactions With Customers

There are almost 4 billions smartphones are being used around the world. It means, many people have access to a powerful mobile device. Today, almost everything can be accessed through mobile. You can make transaction online without stepping out of your house. With this idea, it is a must for entrepreneurs to take advantage of the growth of technology use. it is time for you to incorporate mobile technology into your interactions with your customers, providing more seamless experience. 

Using mobile technology to drive your business

Mobile devices are one of the most powerful platforms to drive business innovations because you can improve your marketing optimize your customer service experience. Keep in mind that the future is mobile and you can choose to incorporate it now or later when everyone is already ahead. And here are ways incorporating mobile technology can drive your business significantly:

Transform shopping experience

Due to the situation with the pandemic, many people are now having trust issues to go outside and shopping. In-person shopping has become less exciting experience for many customers because they concerns of their own safety. Many retails establishment close off due to the impact of the pandemic. With this situation, you can improve and reestablish your customer shopping experience by delivering personalized in-store experience via mobile devices. With this idea, you can provide help for customers in finding, researching, and comparing items. Optimize their experience by providing a mobile service that can help them try on products virtually. 

Offer more payment options

Offer more payment options

Cashless payment is not actually something new. It has been used even before the pandemic. However, the pandemic has made it reach higher percentage of people who use cashless payment now. Many people prefer cashless payment because it is easy, fast, safe, and efficient. Even if the pandemic is finally contained, it seems customers will still prefer this payment method. Hence, you can enhance their buying experience by offering improved cashless payment methods via mobile devices. By giving your customers this option, you ensure them that they will never pass your business by just because they forgot their wallet. 

Offer more convenience 

By incorporating mobile technology into your interaction with customers, you offer more convenience to them. For example, they can easily pay for the products they buy by scanning the QR codes, or they can simply select the menu via QR codes. Furthermore, it also helps your physical space clean with less physical interaction with your customers. It helps ensure everyone’s safety because the risk of disease transmission can be reduced this way. It is not impossible that the future will be even more touchless. 

Monitor customer interest provide seamless customer service

By incorporating mobile technology, you can get information about your customer interest and behavior. Hence, you can promote more personalized offering for them without jeopardizing their online security. Also, mobile technology can help improve customer service experience because then you can provide faster response via different channels, making it more efficient for both you and customers to reach each other out. 

How to Build Desirable Bali Villas for Rental Business

How to Build Desirable Bali Villas for Rental Business

Vacation rentals are becoming more popular as an investment property in Bali. Not only among big property investors, but also individuals who seek for second stream of income. There are lots of villas in Bali available for sale; but turning into an actual vacation rental that sell well need some works. Here’s some insight to do it right and make your vacation rental business flourish.

Choose Location of Your Bali Villas Wisely

Location is one of the most important factors to consider before you buy villas in Bali. Whether it’s in the beachy strip of Canggu or nestled deep in the lush forest of Tabanan, location can either make or break your business. The greatest investment property is a home with direct access to a local attraction. People who come to Bali for the very first time usually would look for a villa that close to the city centre, beaches, or theme park.

Work on Interior Design

Work on Bali villas Interior Design

With so many Bali villas available in the market, one of the way to stay competitive is by presenting unique interior design. Before making a reservation, most customers check at the vacation home’s interior decor. Simple improvements such as a distinctive chandelier, a bookcase in the corner, traditional décor, and local art may dramatically increase the appeal of your rental home. Consider employing a professional interior designer if you don’t have an aesthetic eye.

Make the Overall Bali Villas Look Stunning

Decorate and decorate your home to make it a welcoming environment for your visitors. If the appearance of your property impresses your visitors, they may even share it on Instagram. And that’s free promotion for you right now!

Spruce Up Your Outdoor

Spruce Up Your Outdoor

Don’t forget about the outside areas while freshening up the inside living spaces of your condominiums or single family houses. Make sure your decks, as well as the seats and tables on them, are in good working order. Fire pits, patios, hot tubs, outdoor grills, and swimming pools should all be taken into consideration. More bookings will result from investing in your outside living space.

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Manage Your Pool

Swimming pools are highly sought after in many vacation houses in Bali. This island’s humid and hot weather can only be completed with a refreshing dip in the pool! Pools is a great way to cool down and adds great fun to guests’ experience. As pool become one of the main highlights of your vacation rental, you need to regularly maintain the pool. Check your PH balance every week, skim leaves and floating debris in the surface, and treat your pool every month.

Clean All Your Family Photos and Personal Belongings

The vacation rentals where guests feel most at ease are those with the least amount of indication of previous occupants. I become a little uneasy when I see a lot of family photographs, heaps of personal documents, clothes, or toiletries about. If you rent out your home, keep as much of your personal belongings hidden as possible and keep what is visible neatly arranged. Allow your visitors some space to unpack their belongings–dresser drawers for clothing, bathroom shelves for amenities, kitchen counter space for groceries, and space away from your mess.

Good Habits To Foster Productivity In Your Team

As a leader, you want your business to grow significantly by fostering productivity of your team. However, you also want to create balance so they can have their freedom to with their workloads. And it is not something so easy to come up with. You need to find the right method to create the perfect balance that can be beneficial for everyone. 

Encourage your team to have these good habits

What you can do as a leader is to encourage your team to adopt good habits that can help them find that balance. Of course, it is also necessary for you to lead by example so your employees put you as a good role model. And here are several good habits you can encourage your team to foster their productivity, focus, and freedom in balance manner:


Encourage your team to self-learn so they can become more independent. Also, self-learning can help promote good and healthy relationship between the team. Encourage your team to go to the other team members first before coming to you when they face a problem. This way, they can reflect back on what they could do to get their work done. Let your employees figure out their problem on their own for self-learning. This helps them become more productive and focused. You may give them guidance from time to time when necessary.


Encourage your team to adopt mindfulness in their daily work. It helps inspire better decision making while fostering productivity. Sometimes, making the fastest response or quick solution is not always the best option because it may result in poor outcomes due to lack of mindfulness and calculation. Hence, encourage your team to take their time and not react too emotionally whenever stressful situations come. When they stay mindful, they have clear mind and less pressure, making them able to find the best solution accordingly. 


Encourage your team to learn how to prioritize because it can also help them finding the perfect balance with their work. It is also beneficial to make them more productive because they don’t waste time doing something that won’t make significant result at the end of the day. Let them learn how to recognize and adjust their priorities. It helps them focus on things that truly matters. They will learn how to identify the structure and work more efficiently. 

Disconnect any disruption

Encourage your team to disconnect any disruption that potentially disrupt their focus at work such as turning off the phone at work. Replying a message can waste the time significantly, making them unable to to focus on their work because the messages may flood in instead. The urge to keep replying will be stronger each time they glance at their blinking phone. The less disruption, the more work they can do because they focus on things that matter at the time. You should lead by example in this matter by practicing the same habit at work. Together, you and your team will be able to work faster, more efficiently, and with fewer errors.

Behind the Beauty of the Komodo National Park Diving Spot

Komodo National Park never runs out of topics to discuss. For diving lovers, this area is an endless spot to explore. Komodo national park diving offers amazing and spectacular underwater charm. Thousands of colorful fish and coral reefs attract domestic and foreign diving lovers.

Komodo national park diving and its underwater currents

If you hear Komodo National Park, you will hear the underwater beauty and natural scenery. Unfortunately, diving lovers who usually dive in this spot do not provide information, about the currents in Komodo national park

The total area of this area is 1,817 square km which has a lot of dive spots for you to explore. Unfortunately, the world only hears good things about coral reefs and diverse marine life. Beginners who just have a diving certificate in Lombok and Bali, do not understand well how to save themselves from strong underwater currents information. Sometimes it will be very strong and have a twisting undercurrent.

Unpredictable currents are very high risk for novice divers. Beginners who just have a diving certificate in Lombok and Bali, do not understand well how to save themselves from strong underwater currents. The terrible thing is, underwater currents can suck divers deep into the ocean. 

Things you need to know

  • Don’t be too far from the guide
  • Memorizing hand signals
  • do not panic
  • Obey instructions

Immersed in enjoying the dives of the Komodo National Park and unknowingly being far within the range of the guide will be very dangerous. Changes in ocean currents are unpredictable. Strong currents can carry you without you knowing it

Dive spots in Komodo National Park Diving for Beginners

If you are a beginner diver, don’t be discouraged. There are many dive spots that are safe for beginners.

Crystal Bay

Crystal bay is a good alternative for beginner divers. This one spot area offers good visibility. You will find a row of unique marine life, damselfish, butterflyfish, trumpetfish, moray eels, and many more.

Sebayur Kecil

Sebayur Kecil is the best dive spot for beginners and for snorkeling lovers. This spot is protected from high tides where you can see fish species, boomies, crocodile fish, angelfish, trumpetfish, and many more.

 Sebalong Kecil

This spot is perfect for beginner divers. Divers can find all the marine life on this island. You can find whitetip reef sharks, frogfish, snapper, tuna and other species.

Important Elements To Deliver Excellent Customer Service Post-Pandemic

Important Elements To Deliver Excellent Customer Service Post-Pandemic

Even though the pandemic has not ended yet, this year is full of hope due to the vaccination that has been started. Hence, many are expecting a robust economic recovery started this year. However, it is also important to remember that things won’t simply back to normal like it used to before the pandemic because some changes may remain. There are many aspects that have shifted significantly in business especially consumers behaviors and preferences. 

Delivering excellent customer service after pandemic

Consumers have changed for this past year so you should adapt to the situation swiftly. You need to shift your techniques to meet your consumer’s changing needs and preferences. It is not easy but if you can do it then it will be so much rewarding for the future of your business. Here are important elements you should have to deliver excellent customer service post-pandemic:

Digital acceleration to provide self-service

Digital adoption during the pandemic has been implemented to another level. The new digital architecture of consumer today has become a major factor in business. It won’t disappear even after the pandemic ends. Digital transformation of consumer life is important to build interaction via digital channels. However, it is more than that because digital transformation can be a way for consumers to not interact directly with you. Why?

Digital acceleration to provide self-service

Not all consumers want to always interact with you when they have certain problems related to their purchase of your product or service. Some of them don’t even really like calling a customer service line to ask for solution. Some of your consumers may prefer self-service because they can find their own solution without having to interact with you directly. 

It makes them in control of how to find their way and make decision without any persuasion from anywhere. Also, this kind of self-service is found to be more satisfying for consumers. Therefore, it is important to consider digital acceleration to provide self-service experience to your consumers. It is a great way to maintain your relationships with your consumers in the long run. 

Find more opportunities to create magic moments

Creating digital acceleration to provide self-service experience is a great idea. However, there are some situations in which self-service won’t be an optimal way to help consumers solving their problems. Hence, you need to find another way to deliver excellent customer service. During a call with consumers, it is strongly suggest that you don’t just dismiss their problems especially if it relates to their difficulty to pay their debt for example. 

Instead of dismissing your consumers, you need to listen and learn. Find out what factors impacting your consumers’ lives and what you can do to help them. If they have problem with the payment, maybe you can help them with their debt by offering more flexible personalized payment as well as with their well-being. The magic moment happens during this time around because you learn how to understand your consumers better, making them feel heard, valued, and supported. 

Renting A Luxury Villa Rental in Bali for Group: Deep Details You Need to Know

Spending an idyllic vacation in a luxury villa rental in Bali is the dream of everyone. Lounging in sparkling pool, relaxing in a wooden porch, enjoying Bali’s breeze and living a tropical life. Whether it is for cost-sharing travel groups or splurging solos, villa is perfect for everyone who enjoys absolute freedom during their holiday. However, not all stays go smooth—especially when you are travelling with a bunch of friends or family. Here’s how to avoid a pleasant stay into chaotic drama.

Renting A Luxury Villa Rental in Bali for Group

Selecting the Location of the Luxury Villa Rental in Bali

Many tourists may view an azure infinity pool overlooking a dazzling bay surrounded by white sand beaches in Jimbaran and book the property on the spur of the moment, without considering the destination. They’ll later discover that the majority of their pals dislike being too secluded and longing more for Seminyak or Canggu’s party ambience. Thus, choosing a luxury villa rental in Jimbaran solely based on its look could be a huge mistake.

Think about the location and come to an agreement in principle on the type of neighborhood you’d like to stay in before looking into villas. It’s pointless to choose a home in beautiful countryside only to discover it’s in the middle of nowhere; you’ll need to hire a car to get around, and no one likes to drive in a foreign country. Do you want to be near the beach like Kuta, Seminyak, Canggu, or Sanur? Would the group loves being in a highland and close to Bali’s heart of culture like Ubud? Is staying in a charming secluded Balinese village like Tabanan, surrounded by river and rice terraces ideal for yoyr group? Or do the majority of them loves to be near sophisticated shopping centres and urban café like Seminyak and Canggu? Choose your location wisely before booking your villa!

Voting for the Type of Vacation the Group Wants

Do you desire a peaceful vacation where you do nothing but enjoy each other’s company? Some people loves just resting on a breezy veranda, swimming in a pool, lounging with a nice book. Are you looking for a more active vacation where you can go for walks and drives, get some exercise, and participate in activities such as Balinese cooking class or trekking? Or maybe the majority of your friends loves to spend the days in the beach and popped up into the nightclub after dark?

List the Facilities You Seek in A Luxury Villa Rental in Bali

List the Facilities You Seek in A Luxury Villa Rental in Bali

Let’s say you have find a stunning luxury villa rental in Bali catches your attention and meets all of your criteria. Now it the time to examine the facilities, amenities, and services offered, as well as the photographs and floor plans. See how many bedrooms does it have and how many people it can accommodate. Count people on your group and see how many bathrooms are available, and whether they have public access or are they just accessible from bedrooms.

You can also ask the owner to see if the kitchen well stocked. See how many people can seat at the dining table to make sure no one feel left behind. Check details of what kind of kitchen appliances, gadgets, and tableware they have. It would be convenient if such villa has at least coffee maker, toaster, juicer, and microwave there. See if there any laundry facilities available in the house. This is especially important if you are travelling with young children.

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Tips to Make the Most Out of Luxury Villas Seminyak

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Check Multiple Sites to Find the Best Villa

It’s crucial to look at a few different vacation rental or villa rental websites to compare the homes and costs. Some of you have favorite websites that you visit frequently, but you should always check a few of others to make sure you’re making the best selection possible. You could be shocked to see that your favorite site doesn’t offer as many homes in the destination you wish to visit this time, or that the identical property is advertised for a lower price somewhere else.

The Power Of Clients Referrals For Your Business

There are many tools and strategies you can use to make sure your business growth is flowing steadily. And one of the best things you can sue is clients referral. It is important to use from the beginning of your business. A referral for a client who had positive experiences will do wonder to your small business. Keep in mind that building a brand and raising awareness is not easy especially in the beginning. And client referral can be your powerful tool to move forward. 

How to ask for referrals from your clients?

One of the biggest hurdles of collecting client referral is how to ask the clients yourself. It sounds easy but not all clients are always open to give their referrals. Some of them may consider your attempt as pushy or awkward. Meanwhile, it needs to be as organic as possible so they give the most honest referrals that other future clients can rely on. And here are some tips for you:

Systematizing how you handle referral requests

It is easier for you to have client referrals if you do it systematically. For example, you may consider conducting a quarterly audit with clients to ask for their feedback on where you can improve and review what is working. Make sure to highlight all important points such as the improvement of that have been made regarding to your services and offerings. This kind of personalized audit shows how much you care for your clients, making them feel appreciated and heard. 

Acknowledge clients who had bad experiences

It is possible that not all your clients have positive experience. However, it doesn’t mean you should only focus on the positive feedback and ignore the negative ones. In fact, you need to embrace both strategically. The point of client referral is not only to build reputation but also to improve your business. Hence, reach out clients who had bad experiences to better understand how your business can be improved. Address and acknowledge their concerns and tell your clients you will look into it. 

Boost your client’s confidence

It will do wonder to your relationships with your clients when you can express your complimentary to them naturally. Compliment their efforts while referring to your product or service as part of your client’s journey. When their effort and success are being noticed and acknowledged, it will boost their confidence, making them feel accomplished. It is strongly recommended to compliment your client’s success and effort as naturally as possible. Personalize your compliment to show your sincerity. 

Invest in a reward program

Every client wants to get the best bargain and that’s why they love a reward program. Make sure to give your clients updates from your business so consider persuading your clients to subscribe from your email list. It brings in more opportunity for your offerings to be monitored by your clients. This will eventually attract them to give referrals because what they do will be rewarded with something worth their time.

Papua Diving, Exploring Selat Dampier

Planning Papua diving, of course you have to know the best diving spots in Raja Ampat. Selat Dampier is one of the most popular diving spots among domestic and foreign divers. Selat Dampier is included in the regional water conservation area. Divers call the Selat Dampier an underwater paradise. Exploration Papua diving in the Selat Dampier, allows you to find whales, dolphins and dugongs. 

papua diving - selat dampier

Papua diving : Type of diving in the Selat Dampier 

For professional divers, the Papua diving Raja Ampat spot is a challenge to conquer various types of dives. There are various types of dives in this spot, ranging from driftdive, cavediving, and muckdiving. 

Drift Diving

A type of diving in which the divers go with the current. In this type of dive, divers must avoid going against the current because of the potential for running out of air. This type of diving is the most relaxing and enjoyable.

Muck Diving

This type of dive is diving in waters dominated by sand deposits, dust and natural debris from dead coral reefs. Muck diving is usually to find or observe unique sea creatures.

Spot Diving in Selat Dampier

This area has walls and caves that are diving spots. This dive spot emerged as a result of the U.S. explosion. Air Force in World War II. In this spot, divers can see marine life such as sweet lips tropical carangidi or large fish such as sharks. The beauty of the coral reefs in the Selat Dampier is where the kefil fish and carpet sharks live. To be able to explore the shipwreck, you have to dive at a depth of 30 meters. 

Several types of marine life that divers can find in the Selat Dampier include shark, skipjack, tuna, snapper, grouper, bobara, and barracuda. Selat Dampier is also highly recommended for beginner divers.

Selat Dampier is one of Papua’s favorite diving spots because it is the most active area in crossing cetaceans and dugongs, including:

  • Sperm whale (Physeter Macrocephalus)
  • Killer whale (Orcinus orca)
  • Bryde’s Whale (Balaenoptera brydei)
  • Common bottlenose dolphin (Tursiops truncatus)
  • Indopacific bottlenose dolphin (Tursiops aduncus)
  • False killer whale (Pseudorca crassidens)
  • Spinner dolphin (Stenella longirostris)
  • Short-finned guide whale (Globicephala macrorhynchus)
  • Dugong (Dugong dugon)

Selat Dampier is not the only dive spot in Raja Ampat. Many other dive spots such as cross wreck, chicken reef, blue magic, Tanjung kri, and many others. Each Papua diving spot has a different current. Divers in Papua diving with strong currents must ensure that they are certified advanced or even master to ensure safety during diving.

Practices You Need To Future-Proof Your Business

Practices You Need To Future-Proof Your Business

When the pandemic hit last year, many businesses tried really hard to survive. It has affected the global economy. As for now, businesses are starting to put their hope on brighter future with how vaccination is on going. Achieving and maintaining stability is what most businesses are trying to do now. However, it is also a time for you to make a big plans to face the years to come. It also means that you have to prepare yourself and your business to face any challenges that will come in the future even if the pandemic stops. And that is why future-proofing your business is essential. 

How to future-proof your business

When it comes to future-proofing your business, you need to make big plans which include the big picture of all. You need to make sure that your plans will turn your company vision into reality while maintaining stability and resiliency. And here are some practices you need to do to make it happen:

Focus on growth by learning

The global pandemic hitting the global economy has taught us many valuable lessons. For business leader like you, taking lessons from every hardship you face is a must because it is what makes you grow. You have built strong foundation throughout the pandemic so you use it to future-proof your business better. Through this, you can find ways to optimize and improve your business. You can start your effort by creating stability and showing your teams that they can depend on their job. Also, establish open communication and be transparent with your growth plans with everyone involved in your business especially your team. 

Try out new growth strategies and tactics

You can do it by testing out new marketing strategy for example. You can take advantage of social media platforms such as TikTok which has been proved to be effective for business because that is where Gen-Z and future generations are. There is so much potential with the social media platform you can use to your benefit. If you are unfamiliar with the platform, start familiarizing yourself with it right now. 

Take digital shift

Since last year, digital shift has been used as a way to survive. Many businesses were forced to go digital last year. However, you can use it to your benefit to future-proof your business instead. You have seen how virtual operation has actually created more engagement. Hence, digital transformation can be used to thrive as well. It is worth the investment because it can increase efficiency in your company which in result help your business to grow revenue. 

Consider hybrid working environment

It has been over a year for working from home policy and now many businesses reconsidering it to be applied as permanent thing. Many employees missed a return to an office where they work like normal. However, they also crave a permanent option where they can work from home. Hence, you can consider offering hybrid working environment where your employees are given flexibility to work from home at least occasionally with clear policies and expectations. 

Preparing Your Private Villa Ubud As Holiday Rental: A First Timer Guide

The popularity of Ubud is growing ever since Julia Robert’s Eat Pray & Love movie booms, and the amount of curious travelers visiting this cultural town never dwindle ever since. All this travelers needed a home to stay. If you have a private villa in Ubud that’s ready for guests, here’s how you should prepare it right, make it stand out, and meet guests’ expectation.

Preparing Your Villa Ubud As Holiday Rental A First Timer Guide

Make Sure Your Private Villa Ubud is Easy to Find

We know many owners of private villa in Ubud that take pride in being secluded from the city lives. While this gives a blissful seclusion and upmost privacy, sometimes it’s also means that the villa is located far from the roads and needs more than Google map to be found. Before guests come, it’s good to send them the exact location and detailed guide thorough email. Keep in mind that your guest is in unfamiliar territory and may be experiencing jet lag. If you don’t have B&B signage, draw attention to the entrance with an eye-catching feature or bright colors.

Make it simple to locate the keys and gain access to the front door so that your visitors may get a head start on their stay. Make your house number stand out with a bright color or put something striking that helps your property to be recognized from afar.

Keep House’s Keys Visible but Safe

The most common reason that hosts are contacted is for keys. However, there is nothing more frustrating than being a willing host but being thousands of miles away from the property. Guests will be at ease if the property is secure – and if there is a routine for entering and exiting the property. Encourage guests to leave their keys in the lockbox whenever they leave the house so they don’t lose them.

A Dedicated Spot to Unwind at the Private Villa Ubud

A Dedicated Spot to Unwind at the Private Villa Ubud

Holiday visitors are usually in a laid-back mood, searching for areas to wander and rest. After all, the purpose of the holidays is to provide much-needed relaxation and rejuvenation. Provide a feature chair in a cozy nook in the bedroom or a peaceful corner of the living room with a stack of books nearby. Even the tiniest of visitors will return for more.

Stock the Kitchen with Basic Essentials

If you go grocery shopping frequently, you know how easy it is to forget to replace staples like oil, salt, and pepper that have run out. Your visitors will appreciate not having to worry about carrying or purchasing basic groceries while on vacation. Make a list of everything your guests will need to cook. Before each visit, a checklist will remind you to replenish the salt and dishwashing detergent.

Stock Up the Dining Essentials

Don’t forget the dining sets: the plates, mugs, wine glasses, knives, spoon, forks, and knife. Also, match the dining sets to the maximum number guests at your private villa Ubud. If you advertise that your property can sleep up to eight people, you’ll need eight of everything, including mugs, glasses, knives, and forks. This may seem apparent, but in the bustle and excitement of getting a house ready, we see that it’s one of the most ignored things by a villa owner.

Prioritise Comfort in the Bedroom

Prioritise Comfort in the Bedroom

Every guest wants a nice night’s sleep, but you must strike a balance between practicality and aesthetics. Overstuffed pillows and opulent bedlinen are costly and difficult to clean after each guest’s stay. A neutral duvet cover with a mid- to upper-quality duvet inner and, at a minimum, two high-loft pillows are the best choices. Stained duvet inners are not acceptable. Look for specials and buy a new, fresh-smelling duvet inner, as well as sheets and duvets that you exclusively use for visitors.

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Lots of Clothes Hangers

How many private villa owners overlooked clothes hangers? This small yet important feature will be very well-appreciated by your guests. Your guests will be able to hang their clothes, especially if you are in a metropolis and they require formal or professional attire. Hooks or hangers don’t have to be pricey if you don’t have access to a wardrobe or don’t have the funds or space to install one. Make a statement in a room with old-school hooks or an eclectic collection of different hanging pieces.